Shipping Policy
Shipping is free on all orders. Many products are available for worldwide delivery, although availability varies by item and destination. Confirmation will be provided upon request. Processing and shipping times are counted separately in business days and must be added together to determine the total delivery timeframe.
Processing time: Typically 1–5 business days.
Estimated shipping times by destination:
- United States: 3–14 business days
- Alaska and Hawaii: 3–7 business days
- Canada: 2–10 business days
- United Kingdom: 8–14 business days
- European Union: 1–14 business days
- Netherlands: 1–3 business days
- Iceland: 3–7 business days
- Hong Kong: 4–7 business days
- Australia: 5–14 business days
- New Zealand: 5–10 business days
- Other international destinations: 4–30 business days
Delivery times may be affected by the fulfillment location, destination, customs clearance, weather, carrier delays, strikes, government actions, and other circumstances beyond our control. Shipping carriers are assigned automatically and cannot be selected. Orders may be delivered by DHL, USPS, FedEx, ePacket, or another reliable local or international carrier selected for the destination. Tracking information will be provided when available.
If your package is lost in transit, arrives damaged, or has not arrived within the applicable delivery timeframe, please contact us for assistance. Photos or other supporting documentation may be required. If tracking shows that your package was delivered but you did not receive it, please file a claim directly with the shipping carrier. Customers are responsible for providing a complete and accurate shipping address. Orders returned due to an incorrect or incomplete address may require additional payment before reshipment.
Return Policy
Most eligible items may be returned within 30 days of delivery if they are unused and in their original packaging, or if they are discovered to be defective upon opening and inspection, and are accompanied by proof of purchase. Some items may be nonreturnable or nonrefundable, confirmation will be provided upon request.
If a return is due to an error by the supplier, such as a defective or damaged item or an incorrect product, the supplier will cover the return shipping cost. If a return is requested for a customer-related reason, such as ordering the wrong item or changing your mind, you are responsible for the return shipping cost. Since our items ship from various global fulfillment networks, the provided return address may be international, and international shipping rates will apply. Once approved, send the item to the provided return address and submit a valid tracking number.
Damaged, defective, or incorrect items must be reported within 15 days of delivery. Photos may be required. Refunds are typically issued to the original payment method within 5–7 business days after the return is received and inspected. Exchanges or replacements may be available when applicable.
If tracking shows that your package was delivered but you did not receive it, please file a claim directly with the carrier. Orders returned due to an incorrect or incomplete address may require additional payment before reshipment.
To request a return, exchange, or refund, please Contact Us with your order number, photos, reason for your return, and details about the product you would like to return. I will respond quickly with instructions for how to return items from your order.